Refund and Return Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 There are certain situations where only partial refunds are granted or refused (if applicable)

*Obvious signs of use

*Any item not in its original condition, is damaged or missing parts for reasons not due to our error

*Any item that is returned more than 30 days after delivery


 Refunds or partial refunds (if applicable)

If paying for your purchase by Credit Card there is a processing time of 3 to 5 business days before we receive your funds. During this time Willow Designz will prepare your order and post as soon as this payment is cleared.

If paying via PayPal, your purchase is usually instant and therefor Willow Designz will endeavor to post your order within 1 to 5 business days.


Once we have investigated any claimed fault or defect, If we honestly don't believe it is faulty and may for example have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care we will reject your claim and return your goods to you or offer a partial refund. We will also notify you of this approval or rejection of your refund as soon as possible.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a partial refund and choose to keep the item/s, the cost of return shipping will be deducted from your refund.

If you are approved and we deem the item to be faulty, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If we do deem the item to be faulty you will receive a full refund including all postage costs. 

 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

 Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 15 Oban Lane  Bannockburn Victoria AU 3331.



To return your product, you should mail your product to: 15 Oban Lane  Bannockburn Victoria AU 3331

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

***We don’t guarantee that we will receive your returned item. Or that we will receive yours.***